We checked the Guide on this and it gives good
advice: Don't Panic.
First, make sure you actually have a virus. If you believe you have a virus because
you received an email from someone telling you that they passed one along to you
and they're sorry, you probably don't have one. There are many virus hoaxes that
continually circulate around the Internet, causing people to worry unnecessarily
and even delete files that are supposed to be on their computer. Some good
examples:
jdbgmgr.exe
sulfnbak.exe
If you aren't sure whether something is a hoax, try looking it up here:
About.com's Virus Encyclopedia
That site also includes great information about preventing viruses, repairing
damage from a virus, and breaking news about new viruses.
Now, if you still believe you have a virus, you may actually have files at risk,
so limit your actions on your computer until you can get it checked out. Many
viruses aren't really damaging, but some can be, so either check your computer
with anti-virus software or have someone at a computer repair center check it.
We strongly recommend that computers used to access the Internet and
exchange files have anti-virus software installed on them. Also, do not accept
email attachments from persons you don't know, and be wary of them from persons
you do know if you weren't expecting them (or even if you were, just to be safe).
Keep in mind that just reading a standard email message does not carry danger,
but attachments in emails can be infected.
If you have specific questions about viruses, or believe your computer may have one
but aren't sure how to confirm or what to do, you can call our Technical Support
staff at 800.599.1000 for assistance. We'll be happy
to help you assess the situation and plan a course of action.